Returns & Refunds

Returns, Cancellations & Defects

Effective September 4, 2026

Every MEHDI piece is made to order. Production begins specifically for each order, so purchases are generally final sale once production has started, except where applicable consumer-protection law requires otherwise.

Change-of-Mind Cancellations

Within 48 hours of purchase: You may request cancellation for any reason and receive a full refund.

After 48 hours but before shipment: A cancellation request may be accepted at MEHDI’s discretion and, if approved, is subject to a 25% Cancellation & Production Fee. The remaining 75% will be refunded to the original payment method.

After shipment: Orders cannot be cancelled for change of mind.

Shipping Charges

Original shipping charges are non-refundable once they have been incurred. This includes the CAD $99 Standard International Delivery charge.

After Delivery

MEHDI does not accept returns, exchanges, or refunds for change of mind, fit preference, incorrect size selection, event cancellation, or other non-defect reasons because every piece is made to order.

Sizing & Measurements

Customers are responsible for reviewing the sizing information provided and for supplying accurate measurements where requested. For made-to-measure or customized pieces, measurements and specifications approved by the customer form part of the order.

Defective, Damaged, Incorrect, or Misrepresented Items

If your order arrives damaged, defective, materially different from its description, or different from what you ordered, contact info@houseofmehdi.com as soon as possible with your order number and clear photographs of the item and packaging.

Do not send the garment back without prior authorization. If MEHDI authorizes inspection, the item must be sent to our Canadian return location using the instructions provided by Client Services.

If a manufacturing defect or MEHDI error is confirmed, MEHDI will provide an appropriate remedy. Our normal first remedy is repair where reasonable, followed by replacement where appropriate. MEHDI will cover or reimburse reasonable return shipping where required by applicable law or where MEHDI confirms responsibility for the defect or error. If no manufacturing defect or MEHDI error is confirmed, shipping costs remain the customer’s responsibility.

Handcrafted Variations

MEHDI garments may include hand embroidery, beadwork, embellishment, dye work, and other artisanal techniques. Small variations in embroidery placement, beadwork, colour tone, texture, or finishing are part of the character of handcrafted garments and are not considered defects where the item substantially matches its description and overall design.

Approved Returns for Inspection

Any authorized return must be sent to MEHDI’s Canadian return location. Unauthorized returns may not be accepted. Unless MEHDI confirms otherwise, customers should retain proof of shipment and use a trackable delivery service.

Refund Processing

Where a refund is approved, it will be issued to the original payment method. Financial institutions may require additional time to post the credit.

Consumer Rights

Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable federal, provincial, territorial, or other consumer-protection law.