Shipping policy
Shipping & Delivery
Every MEHDI piece is made to order and prepared specifically for each client before being shipped to Canada.
Canada Shipping
Standard International Delivery: CAD $99 per order.
Shipping is charged on every order.
MEHDI does not currently offer free shipping.
Shipping charges are non-refundable once incurred.
Unusually heavy, oversized, highly embellished, bridal or couture orders may require special delivery arrangements. If additional arrangements are required, Client Services will contact the customer before shipment.
Production Time
Estimated production timelines from order confirmation are:
Bridal: 6–8 months
Formal: 3–6 months
Ready to Wear: 6–8 weeks
Summer Edit: 4–6 weeks
Production timelines may vary depending on garment design, measurements, customization, fabric availability, embroidery, embellishment, handwork, and the technical complexity of the piece.
Production Time vs. Shipping Time
The timelines above refer to production only and do not include courier transit time. Production and delivery dates are estimates unless MEHDI expressly confirms a specific date in writing.
Clients ordering for a specific event date should contact MEHDI Client Services before placing an order so that the requested timing can be reviewed.
Cancellations
Orders may be cancelled for a full refund within 48 hours of purchase.
After 48 hours and before shipment, cancellation requests may be accepted at MEHDI's discretion and, if approved, will be subject to a 25% Cancellation & Production Fee.
Once an order has shipped, it cannot be cancelled for change of mind.
Shipping charges are non-refundable once incurred.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing checkout.
If you discover an error, contact:
as soon as possible.
Address changes cannot be guaranteed once an order has entered fulfilment or has been transferred to the courier.
Duties, Customs & Other Charges
Where applicable, duties, customs charges, brokerage fees or other charges assessed by customs authorities, carriers or other third parties may be the responsibility of the customer unless MEHDI expressly states otherwise.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Courier transit times may vary and are outside MEHDI's direct control.
Delivery Issues
If your shipment:
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Appears significantly delayed
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Arrives damaged
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Contains an incorrect item
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Is marked delivered but cannot be located
contact Client Services at:
Please include your order number and any available photographs or tracking information.
Consumer Rights
Nothing in this Shipping & Delivery Policy limits any rights or remedies that cannot legally be waived under applicable Canadian consumer-protection law.